Refund Policy

This policy sits alongside, and doesn't limit, any consumer guarantee or remedy you're entitled to under the Australian Consumer Law.

Before work begins

If you change your mind before we've started work on your project, any deposit paid is refunded in full.

Once work is underway

Once we've started, we charge for the work actually completed. If you cancel partway through:

• You'll be charged (or your deposit will cover) the work done up to that point.
• Anything paid beyond that is refunded within 14 days.
• If the deposit doesn't cover the work completed, we'll invoice you for the difference.

Once a project is finished and paid for

Because a finished website is custom work built specifically for your business, we don't offer refunds once the final payment has been made and the site handed over — the same way a tailor-made suit or a custom commission isn't returnable once delivered. If something we built isn't working as agreed, tell us and we'll fix it at no extra cost.

Monthly care/hosting plans

You can cancel an ongoing monthly plan at any time; you won't be charged again after your next billing date, and we don't offer partial refunds for the month already paid.

How to request a refund

Email info@cgdesignaus.com with your name and project details, and we'll get back to you within a few working days.